CONSULT

FREE Consultation and estimate is available to all. During a consultation, we discuss if we can do the designs indicated, fabric choices, sizing, estimated pricing, clothing inventory and all other aspects of designing a quilt. The consultation usually last 30-45 minutes for one quilt. If you have multiple quilts, please plan on 60+ minutes. 

*For non-local clients, a deposit is required when scheduling a consult; a virtual link will be sent to the client.

*For local clients, a deposit is NOT required when scheduling a consult; a virtual OR in person consult is available. 

Once the consultation is complete and the client is ready to move forward, a deposit is required to secure your spot in my queue. Please see info about deposit below.  After the consultation, I will send the client these things: Order form, Agreement, Price Estimation and Completition time. 

*Rescheduling Consults - This can happen and it is ok! Please notify me asap and reschedule via this website. However when a consult is rescheduled, this does delay the time frame of your quilt. When rescheduling a consult, be aware that the prices change every six months. To secure the pricing, please make a deposit (see info below) and schedule your consultation within 6 months of the deposit to ensure your pricing to stay the same. 

DEPOSIT

A $85.00 non-refundable deposit is required to put your quilt order in my queue (waiting list). Once the deposit is paid, your name is on my list and a guarantee that I will get your quilt completed.  This deposit can be paid via PayPal, or Products Page for ALL. Locals may pay via PayPal, Products Page, Venmo, Cash or Check.

*Non-local clients - The deposit is due BEFORE consult.

*Local clients - The deposit is due at the END of the consult or before.

The deposit is not included in the total price of the quilt. If the deposit is not paid by the consultation date, your spot in my queue will be forfeited. 

AGREEMENT

Once consultation is complete, I will send an agreement. What is an quilt agreement? It is a document that signifies the client understands Jilly Bean Sewing's policies and procedures. The agreement states the price estimate, size of quilt, payment date and type, changes, policies, procedures and much more. Clients agreement is valid for ONE year.  Jilly Bean has the right to make changes to the agreement, as long as I notify you of the change. This could be due to the design and inventory not fitting therefor it affects the sizing.  

REFUNDS

There are no refunds on custom made items.  If there is a mistake that we communicated about and you have paid for AFTER I have completed the quilt, then I will offer you a discount.  The discount depends on the cost of the mistake.  

DISCOUNTS

10% discounts are given to repeated customers, charity quilts, and sometimes seasonal sales. 

CHANGES

Changes made by the client after the quilt has been started (whether it is part of the design, size or not), could have delays in time frame and a $40+ fee (vary according to changes) is applicable.

Changes made by Jilly Bean Sewing after the agreement could happen if there are issues with the quilt design process, ordering, quilting etc. If there are changes to be made, Jilly Bean Sewing will contact the client as soon as possible to get approval. If the changes are NOT approved by the client, Jilly Bean Sewing will give other options on how to proceed forward.

DOUBLE-SIDED QUILTS

Sadly, Jilly Bean Sewing does not offer double-sided quilts. I will give referrals for other quilters that do double sided quilters. 

UNCLAIMED QUILTS

If we have to stop production on a quilt (reasons: loss of job, loss of loved one, moving), that's ok!  I will keep your quilt in my position for 12 month.  After 12 months, I will return the quilt to you.

REFUSAL OF SERVICES

Jilly Bean Sewing has the right to refuse services at any time during the quilt making process. If the client is unprofessional or does not adhere to Jilly Bean Sewing policies, the quilt will be returned immediately via mail and return of FULL deposit.

PHOTOGRAPHS

You may share my photos as long as you credit or ask permissions.  Please message me if you have any questions.